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Terms of service

GENERAL TERMS & CONDITIONS – FLYORFALL

ARTICLE 1: APPLICABILITY

These General Terms and Conditions (“General Terms and Conditions”) apply to all orders placed through the FLYORFALL website.
By placing an order, you explicitly agree to the applicability of these General Terms and Conditions and declare that you understand their content.

ARTICLE 2: CONTACT DETAILS FLYORFALL

Name: FLYORFALL - Nouon Djaferi
Registered Office: Schlachthofstrasse 16, 8406 Winterthur, Zürich, Switzerland
Return Address: Schlachthofstrasse 16, 8406 Winterthur, Zürich, Switzerland

Email: info@flyorfall.ch

ARTICLE 3: AGREEMENT, PRICE & PAYMENT

The agreement is concluded when you place an order on the website and FLYORFALL sends you an order confirmation by email.

FLYORFALL reserves the right not to accept your order if:

  • The information provided by you is incorrect or incomplete.

  • You have previously failed to meet a payment obligation.

  • You previously failed to accept or collect an order.

  • Your delivery address is in a country where FLYORFALL does not deliver.

In such cases, FLYORFALL will inform you as soon as possible.

The price displayed on the website at checkout is the total price including applicable taxes and shipping costs within the European Union.

You may choose any of the payment methods offered by FLYORFALL.

Orders delivered outside the European Union may be subject to additional charges or taxes. These are not included in the total price and are at your own responsibility.

FLYORFALL cannot be held to an offer on the website if you could reasonably understand that the offer contains an obvious mistake or error (e.g., unusually low prices). If in doubt, please contact us.

ARTICLE 4: DELIVERY

FLYORFALL will make every effort to process and deliver your order as quickly as possible, and in any case within 30 days of purchase.

Delivery times shown on the website are based on circumstances known at the time and may vary due to factors such as payment method, transport method, or product availability.

You must take all reasonable measures to enable timely delivery. If you do not, FLYORFALL reserves the right not to deliver the products.

Orders are delivered to the delivery address or pick-up point you indicate during checkout.

Ownership of the products transfers to you once FLYORFALL has received full payment.

If products arrive incomplete or damaged, please contact us as soon as possible.

ARTICLE 5: PRODUCT REPRESENTATION & LIFETIME

FLYORFALL strives to display products on the website as accurately as possible.
If you believe that a delivered product does not match its online description, you may exercise your right of withdrawal (see Article 6).

The lifespan of our products depends on the material and the way and intensity of use. Please follow the care instructions to ensure the highest durability and quality.

ARTICLE 6: COOLING-OFF PERIOD & RIGHT OF WITHDRAWAL

You may withdraw from the agreement by any means. Please return the item(s) as soon as possible, and no later than 14 days after notifying us of your withdrawal.

Returns must be sent to the return address listed in Article 2.

You are liable for any decrease in value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the item.
Products must be returned in their original condition: not damaged, soiled, washed, altered, or worn (other than for trying on), with all labels and tags attached.

If eligible for a refund, FLYORFALL will refund the purchase amount within 14 days of receiving the returned product, using the same payment method used for the order.

Refund includes the standard shipping cost. Extra charges for express or alternative shipping methods are excluded.

If returning part of an order causes the remaining total to fall below €100, shipping costs will be deducted from the refund.

Return shipping costs must be paid by the customer.

The right of withdrawal is not restricted by additional return/exchange requirements referenced on the website.

The right of withdrawal does not apply to:

  • Personalized or custom-made products.

ARTICLE 7: PRIVACY

FLYORFALL handles your personal data with care. Our privacy policy can be consulted on our website.

ARTICLE 8: COMPLAINTS PROCEDURE

We aim to process and deliver all orders smoothly.
If you have a complaint, please contact us using the details in Article 2.
We aim to resolve complaints as quickly as possible.

ARTICLE 9: APPLICABLE LAW & COMPETENT COURT

These General Terms and Conditions, as well as agreements between you and FLYORFALL, are governed by Dutch law.
The applicability of the United Nations Convention on Contracts for the International Sale of Goods is excluded.

Any disputes that cannot be resolved amicably shall be submitted exclusively to the competent court in Amsterdam.

ARTICLE 10: CHANGES TO THE GENERAL TERMS AND CONDITIONS

FLYORFALL may modify these General Terms and Conditions at any time.
Changes are effective once the updated version is published on the website.
You are expected to review the latest version when placing an order.