ABOUT

At Fly or Fall, our focus is to encourage positive thinking and represent the importance of inspiration, not just in regards to pursuing our goals, but in inspiring those around us to do so as well.

While it is easy to often look at how difficult the situation we may be in is, we should instead look at how much we have conquered to make it to this point.

Failure is a necessary part of success. 

We can choose to let the opinions of others dictate our actions, or express our creativity and ambitions freely.

You are responsible for you own greatness.

Fly or Fall - Promo Video '19

SHIPPING/DELIVERY

 

SHIPPING

 

Australia/New Zealand: 

Standard Shipping - $7.99, FREE on orders over $150

Express Shipping - $14.99, FREE on orders over $200

International:

Standard Shipping - $19.99, FREE on orders over $200

Express Shipping - $24.99.

Please keep in mind that due the influx of online shopping orders due to the COVID-19 outbreak, we may experience some delays.

LOCAL DELIVERY

Fly or Fall operates out of the Latrobe Valley in Victoria, Australia. We are currently able to offer personal delivery to your home address if you live in the following areas; 

 

- Boolarra

- Churchill

- Hazelwood North

- Moe/Newborough

- Morwell

- Traralgon/Traralgon South

- Yallourn North

- Yinnar/Yinnar South

 

If you select this option during checkout, we will contact you to confirm a suitable time to drop off your order to you, or drop your order in your mailbox.

'Local Pickup' only applies to Australia customers who live in the above areas. If you select this option and do not live in one of these areas, you will be charged our standard shipping rate.

If you are unsure whether you qualify for local delivery, feel free to contact us on any of our social platforms.

 

RETURNS/EXCHANGE

 

If you are wanting to return or exchange an item, please send your order number with “Return/Exchange" in the subject line, with any additional information necessary to flyorfallclothing@gmail.com.

 

All patrons are entitled to a full refund or exchange within 14 days of receiving their products. 

 

It is expected that the item is returned in its original condition. If the item has been altered or has any imperfections, or is in a condition of less than sale-ready, the item will be returned back to the patron at his/her expense. Fly or Fall is responsible for determining whether a returned product is up to standard for returning.

 

Please allow up to 10 days for any refund amounts to be shown on your bank statement.

Strictly no returns on sale items.

 

 

RETURNS

 

For returns of an item that is unwanted, refunds will include the price of the item only. Return shipping is at the patrons expense.

 

For returns of an item that has been incorrectly sent (wrong product, size, colour), a full refund will be issued on our behalf.  This includes the total price of the item and shipping paid to cover the return of the item.

 

 

EXCHANGES

 

For exchanges of an item, a refund will be given to cover the full price of the item.

 

Exchanges can only be made for the same item in a different size/colour.

 

For an item that is faulty or has an any issues, Fly or Fall will cover all costs, including shipping, to exchange for a new item.

 

If the exchange is for a different size or colour of the same item, only the price of the item will be covered. Return shipping will be at the expense of the patron.

 

If the item being exchanged is out of stock, a refund for the price of the item will be paid.

 

 

If you happen to have any queries regarding returns or exchange of goods, feel free to email us at flyorfallclothing@gmail.com and we will do our best to answer your questions.

 

CUSTOMS/DUTIES

International orders outside Australia may be subject to import duties and customs charges, at the receivers expense. These fees vary depending on the receiving country.

If you are unsure of your countries customs and duties, we advise you to contact your local customs office before placing your order. 

If you refuse the customs fee and your item has to be returned to us, a shipping fee may be deducted from your refund.

 

EXCLUSIVE

Fly or Fall Exclusive is an online member's area that provides its members to several perks. FOFE is 100% FREE, and provides benefits such as;

  • Early access to new releases

  • 1 OF 1 items

  • Sample pieces

  • Coupons/vouchers, giveaways and news regarding upcoming products

Your personal information is secure with Fly or Fall, and is only used to provide you with information about our products.

To sign up, simply click here.

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All rights reserved. Fly or Fall Clothing 2020.